• Brighton Metro Hotel
• Coromandel Valley Duck Inn
• Glenelg Football Club
• Hotel Excelsior
• Parafield Gardens Comm Club
• Payneham Tavern
• Redlegs Club
• Southern Dist Work Club
• Tavern 540
• West Adelaide FC

IGC was established as a not-for-profit company by the South Australian hotel and club industries to implement and operate a central computerised gaming machine monitoring system. IGC’s regulatory responsibility as stipulated by the Liquor and Gambling Commissioner in the Gaming Machine Monitor Licence, is to ensure the security and integrity of all gaming machines connected to the monitoring system.

IGC’s monitoring fee is formulated on the basis that it:  

• provides for the recovery of its operating costs (which are largely fixed costs) together with a modest contribution to its Capital Replacement Reserve
• funds the Industry’s Early Intervention Agencies (Club Safe and Gaming Care),
• supports its Charity Grants and Sponsorship initiative and to
• fund its annual contribution to the Government’s Gambler’s Rehabilitation Fund

The proportion of the monitoring fee which contributes to the recovery of IGC’s operational costs is approximately 50%. This compares more than favourably with other gaming jurisdictions in Australia particularly when one takes the number of gaming machines being monitored into account. The monitoring fee which requires the approval of the Minister for Consumer and Business Services annually, is impacted by the total number of gaming machines supported by IGC’s monitoring system. Given the fixed nature of IGC’s costs, any drop in the number of gaming machines would place upward pressure on the monitoring fee. In recent years, there has been a steady decline in the number of gaming machines supported by the monitoring system. As part of its key corporate objective however, IGC continues to explore strategies to minimise the level of the fee it charges gaming venues.

In order to fund the replacement of the monitoring system, IGC had made incremental increases to its monitoring fee since 2012. However, IGC recently applied and received approval from the Minister for Consumer and Business Services to reduce the monitoring fee from $2.60 (ex gst) per gaming machine per day. As of 2019, the monitoring fee is $2.30 (ex gst).

Over and above its regulatory responsibility, IGC provides venues access to gaming machine data through its Operator Portal. Although currently IGC provides this service on a subscription basis, the Operator Portal will be offered to all gaming venues free of charge on the commencement of the SG Video Monitoring System. IGC was able to negotiate its inclusion as part of the new system implementation. The Operator Portal, accessible via the Internet, will provide all gaming venues with a comprehensive suite of reports on a timely basis. These reports will assist venues with analysis of their gaming machine financial performance. IGC will provide venues with a User’s Handbook to help navigate the Operator Portal, before IGC migrates to the new system. Venues should note however, that IGC is not resourced to provide advice nor undertake financial analysis of gaming machine performance.

IGC’s operational hours are 8:00am – 12:00am daily with the exception of Christmas Day and Good Friday. Many issues experienced by gaming venues require the involvement of accredited Service Agents, who are not available beyond 12:00am. Therefore, IGC’s ability to resolve problems would be severely limited beyond this time.